Refunds
If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind:
Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. Returns must be initiated within 7 days of the purchase date.
Refund Process:
- Contact our Customer Support team at [email protected] to initiate the return process.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 – 10 business days.
Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping fees unless the return is due to our error.
Exceptions: Certain products may not be eligible for refunds, such as personalized items or perishable goods. Please refer to the product description or contact us for clarification.
Disputes
In the event of a dispute regarding your purchase, we are committed to resolving the issue promptly and fairly. Here’s how we handle disputes:
Contact Us: If you have any concerns or encounter an issue with your order, please reach out to our Customer Support team as soon as possible. We are here to listen and assist you in finding a satisfactory resolution.
Documentation: Provide any relevant documentation, such as order confirmation emails, product photos, or communication with our support team, to help us understand the nature of the dispute.
Resolution Process: Our team will investigate the matter thoroughly and work with you to reach a resolution. We aim to address disputes within a reasonable timeframe and ensure a positive outcome for all parties involved.
Escalation: If a satisfactory resolution cannot be reached initially, we may escalate the matter to higher management levels for further review and action.
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At PD Grand Store, your satisfaction is our priority. If you have any questions or need assistance regarding refunds or disputes, please don’t hesitate to contact us. We’re here to help!
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