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Find everything you need to know about orders, accounts, shipping, returns, and payments at Tecexel.
Once your order is shipped, you will receive a tracking number via email. Use it to track your delivery in real time.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Orders may be cancelled due to payment issues, stock availability, or security checks. You will be notified if this happens
If items are missing, please contact us with your order number so we can resolve the issue quickly.
Reach out to our support team support@tecexel.co.za with details and images (if applicable). We’ll fix it.
Getting a return label is quick and easy! Simply follow these steps:
Contact Us: Reach out to our customer support team via email or phone. Let us know that you need to make a return and provide your order details, including the item(s) you wish to return and the reason for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. This number is essential for processing your return and generating the return label.
Receive Return Label: Once your return is authorized, we’ll email you a return label with instructions on how to use it. The return label will include the necessary shipping information and barcode for easy tracking.
Pack and Ship: Carefully pack the item(s) you’re returning in their original packaging, along with any accessories or documentation. Attach the return label to the package and drop it off at your nearest shipping carrier or schedule a pickup.
Track Your Return: Keep an eye on your return package using the tracking number provided with the return label. Once we receive your return, we’ll process it promptly and notify you of the status.
If you’ve forgotten your password or need to reset it for any reason, don’t worry, it’s a quick and easy process. Here’s how you can reset your password:
Visit the Password Reset Page: Navigate to the login page of our website and look for the “Forgot Password” or “Reset Password” link. Click on it to proceed.
Enter Your Email Address: You’ll be prompted to enter the email address associated with your account. Make sure to enter the email address you used when signing up for your account.
Check Your Email: After submitting your email address, you’ll receive an email with instructions on how to reset your password. Be sure to check your inbox (and your spam or junk folder, just in case) for this email.
Follow the Instructions: In the email, you’ll find a link to reset your password. Click on the link, and you’ll be taken to a page where you can create a new password for your account.
Choose a New Password: Once you’re on the password reset page, choose a strong and secure password for your account. Make sure to follow any specific password requirements provided.
Confirm Your New Password: After entering your new password, you may be asked to confirm it by typing it in again. This helps ensure that you’ve entered the correct password.
Complete the Process: Once you’ve confirmed your new password, simply follow any additional prompts or instructions to complete the password reset process.
Changing your password is easy and can be done in a few simple steps:
Login: First, log in to your account using your current username and password.
Access Account Settings: Once logged in, navigate to the “Account Settings” or “Profile Settings” section. This is usually located in the top-right corner of the screen or in the dropdown menu under your profile name.
Change Password: In the Account Settings, look for the option to change your password. It may be labeled as “Change Password,” “Password Settings,” or something similar.
Enter Current and New Password: You’ll typically be prompted to enter your current password for verification purposes. After that, enter your new desired password in the designated field.
Save Changes: Once you’ve entered your new password, don’t forget to save your changes. This may be done by clicking on a “Save Changes” button or similar action.
Confirmation: Some platforms may require you to confirm the password change by re-entering the new password or by clicking on a confirmation link sent to your email.
And that’s it! Your password should now be successfully changed. Remember to keep your new password secure and avoid using easily guessable information.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
You qualify for Free delivery for orders over R3000
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 14 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
No. You will need a delivery address to place an order with us
Payments are processed at checkout using your selected payment method.
We support secure payment methods including cards, EFT, and other available options at checkout.
Notifications are sent for order updates, account activity, or promotions.
Visit our Help Centre or contact support for detailed assistance.
Store details (if applicable) are available on our Contact page.
This rating reflects customer reviews and satisfaction based on past purchases.